Relationship-Centered Concierge Support
for Individuals and Families
Connie Dean
PRIVATE CARE
Relationship-Centered Concierge Support
for Individuals and Families
Connie Dean
PRIVATE CARE
(916) 382-2446 | Schedule a Consultation
Serving Greater Sacramento
Frequently Asked Questions
Clear answers to help you understand your care options and what to expect.
1
How do I get started?
Getting started is simple.
The first step is to schedule a Complimentary Consultation. This gives us an opportunity to learn about you or your loved one, answer your questions, and discuss the support that best fits your needs.
If we decide to move forward together, we'll schedule a Planning Session to learn more about your goals, routines, preferences, and support needs. During this meeting, we'll complete an Assessment and develop your Personalized Care & Support Plan.
Support can begin once your plan is in place and scheduling is confirmed.
1
How do I get started?
Getting started is simple.
Reach out by phone, text, email, or through the Contact Form to schedule your Complimentary Consultation. We'll learn about your needs, answer your questions, and discuss the support that may be the best fit.
When you're ready to move forward, we'll schedule your Care & Support Assessment and develop your Personalized Care & Support Plan.
Support can begin once your plan is in place and scheduling is confirmed.
2
What type of support do you provide?
Connie Dean Private Care ( CDPC) provides personalized, non-medical Care & Support based on each individual's needs and priorities.
Support may include companionship and personal care, daily living and household assistance, transportation and appointment support, family support & respite care, routine pet care support, healthcare visit preparation and follow-through, and Healthcare Organization, Coordination & Advocacy.
3
What does a typical visit look like?
Every visit is guided by your Personalized Care & Support Plan while remaining flexible to meet your needs that day.
A visit may include companionship, personal or household support, transportation, errands, appointment support, healthcare organization or coordination, or a combination of services based on what you need that day and what matters most to you.
4
Why choose Concierge-Style Support instead of traditional caregiving?
Both traditional caregiving and Concierge-Style Support help individuals remain safely and comfortably at home. The difference is in the approach.
Concierge-Style Support can extend beyond everyday assistance to include healthcare organization, appointment support, care coordination, advocacy, family communication, and follow-through. Support is personalized around the individual's needs, routines, preferences, and priorities rather than a one-size-fits-all approach. supported.
5
What service plans do you offer?
Connie Dean Private Care (CDPC) offers two personalized Care & Support options designed around different levels of support and ongoing involvement.
Essential Concierge Support provides flexible, as-needed Care & Support tailored to your individual needs. This may include everyday support, healthcare organization and coordination, respite, appointment support, or other services within your Personalized Care & Support Plan.
Comprehensive Concierge Support provides an ongoing Trusted Partnership with proactive planning, regular follow-through, and expanded Healthcare Organization, Coordination & Advocacy as needs evolve.
6
Is caregiver & respite support part of care & support?
Yes. Family Support & Respite Care can be included as part of your Personalized Care & Support Plan, providing trusted support while family members attend to work, travel, other responsibilities, or simply take time for themselves.
Respite can be occasional or ongoing and can be included with either Essential or Comprehensive Concierge Support based on your needs.
7
Do you provide medical care?
No. Connie Dean Private Care provides non-medical Care & Support.
Healthcare experience is used to support organization, communication, care coordination, advocacy, appointment preparation and follow-through, while remaining within a non-medical scope of practice.
8
What is your clinical and healthcare background?
Connie brings more than 20 years of healthcare experience to the Care & Support she provides.
Her background includes oncology and hematology, functional medicine, clinical coordination, patient support and advocacy, healthcare communication, and administrative coordination. She is a Certified Medical Assistant, California Home Care Aide (HCA) registered, CPR & First Aid Certified, professionally insured, and background checked.
Documentation is available upon request.
9
What does healthcare organization, coordination & advocacy include?
Healthcare Organization, Coordination & Advocacy helps bring together important healthcare information, communication, and follow-through.
Support may include organizing healthcare records, patient portal assistance, provider communication, referrals and resources, long-term care insurance support, tracking changes and follow-up needs, and helping important information stay organized between appointments.
Advocacy focuses on helping individuals remain informed, involved, and heard in their care.
What does Healthcare Organization, Coordination & Advocacy include?
Healthcare Organization, Coordination & Advocacy helps keep important healthcare details organized and connected. Support may include healthcare records, appointments and follow-up, provider and family communication, insurance and administrative support, and care coordination.
Support is personalized to the individual, helping keep communication clear, next steps organized, and important details from falling through the cracks.
10
Do you assist with meals?
Yes. Meal preparation and nutrition support can be provided based on personal preferences, dietary needs, and daily routines.
Support may include preparing nourishing meals and snacks, light meal planning, grocery assistance, hydration remindersand keeping the kitchen organized as part of everyday Care & Support.
11
Do you help with housekeeping?
Yes. Light household support helps maintain a clean, organized, and comfortable home.
Services may include dishes, laundry, changing linens, tidying living areas, organizing spaces, and other light household tasks that support daily living.
12
Do you provide transportation?
Yes. Transportation is available for medical appointments, errands, shopping, social outings, and other scheduled activities.
Transportation for scheduled outings within a 10-mile radius is included. Additional mileage is billed at $0.75 per mile and is always discussed in advance.
13
How does scheduling work?
Care & Support is scheduled based on your Personalized Care & Support Plan, availability, and the level of support you need.
Essential Concierge Support may be scheduled regularly or on an as-needed basis, with a three-hour minimum for scheduled Care & Support visits.
Comprehensive Concierge Support is structured around an ongoing monthly Care & Support Plan, with scheduling based on the agreed level of support and individual needs.
Scheduling and any changes are discussed in advance whenever possible.
14
What are your rates?
Care & Support services start at $45 per hour.
Rates are based on the services and level of support included in your Personalized Care & Support Plan and are discussed before services begin.
Essential Concierge Support has a three-hour minimum for scheduled Care & Support visits.
Comprehensive Concierge Support is structured around an ongoing monthly Care & Support Plan and agreed level of support.
Any additional charges, including applicable mileage, are discussed and approved in advance.
15
How do billing and payments work?
Essential Concierge Support is billed weekly, with payment due at the beginning of each scheduled service week unless otherwise arranged.
Comprehensive Concierge Support is billed monthly, with payment due at the beginning of each scheduled service month unless otherwise arranged.
Detailed invoices are provided for all services, and convenient electronic payment options are available.
8
What healthcare experience and credentials do you have?
Connie Dean Private Care is committed to providing professional, relationship-centered, non-medical support you can feel confident about.
With more than 20 years of Healthcare Experience, Connie is a Certified Medical Assistant, CPR & First Aid Certified, professionally insured, and background checked.
While all services remain non-medical, this healthcare experience provides valuable insight into communication, care coordination, advocacy, and supporting individuals and families while always remaining within a non-medical scope of practice.
16
Do you accept insurance?
Connie Dean Private Care does not bill health insurance directly.
Clients with long-term care insurance may be eligible for reimbursement depending on their individual policy. CDPC can provide detailed invoices and supporting documentation and assist with organizing information needed for reimbursement.
Coverage and reimbursement are determined by your insurance provider and individual policy.
17
What are your service hours and where do you provide care & support?
Typical service hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Evening, weekend, or extended-hour support may be available depending on scheduling and individual needs.
CDPC serves individuals and families throughout the Greater Sacramento area, with Care & Support available in private homes, independent living communities, assisted living communities, and other appropriate settings.
If you're unsure whether your location, living situation, or scheduling needs are a fit, please reach out to discuss availability.
18
What if I'm not sure what type of support is needed?
That's completely okay. Many individuals and families reach out before they know exactly what type or level of support would be most helpful.
During your Complimentary Consultation, we'll talk through your situation, priorities, concerns, and what matters most to you. From there, we'll help identify where Care & Support may be most helpful and discuss options that fit your needs.
9
What does Healthcare Organization, Coordination & Advocacy include?
Healthcare Organization, Coordination & Advocacy helps keep important healthcare details organized and connected. Support may include healthcare records, appointments and follow-up, provider and family communication, insurance and administrative support, and care coordination.
Support is personalized to the individual, helping keep communication clear, next steps organized, and important details from falling through the cracks.
What does Healthcare Organization, Coordination & Advocacy include?
Healthcare Organization, Coordination & Advocacy helps keep important healthcare details organized and connected. Support may include healthcare records, appointments and follow-up, provider and family communication, insurance and administrative support, and care coordination.
Support is personalized to the individual, helping keep communication clear, next steps organized, and important details from falling through the cracks.
