Relationship-Centered Concierge Support
for Individuals and Families
Connie Dean
Connie Dean
Relationship-Centered Concierge Support
for Individuals and Families
PRIVATE CARE
PRIVATE CARE
Frequently Asked Questions
Clear answers to help you understand your care options and what to expect.
1
How do I get started?
Getting started is simple.
The first step is to schedule a Complimentary Consultation. This gives us an opportunity to learn more about you or your loved one, answer your questions, discuss your goals, and determine what type of support would be most helpful.
If we decide to move forward together, we'll create a Personalized Care & Support Plan based on individual needs, routines, preferences, and priorities. Support can begin once the plan is in place and scheduling is confirmed.
1
How do I get started?
Getting started is simple.
The first step is to schedule a Complimentary Consultation. This gives us an opportunity to learn about you or your loved one, answer your questions, and discuss the support that best fits your needs.
If we decide to move forward together, we'll create a Personalized Care & Support Plan tailored to your needs, routines, preferences, and priorities.
Support can begin once your plan is in place and scheduling is confirmed.
2
What type of support do you provide?
Connie Dean Private Care provides concierge-style, Relationship-Centered, non-medical support for seniors, adults, and families seeking compassionate assistance at home.
Services may include companionship, transportation, meal preparation, household support, care coordination, advocacy, and personalized lifestyle assistance. Every Personalized Care & Support Plan is designed around each individual's needs, routines, and goals.
3
What does a typical visit look like?
Every visit follows your Personalized Care & Support Plan while remaining flexible to meet your needs that day.
Visits may include companionship, transportation, meal preparation, household organization, appointment support, errands, or simply providing a calm, trusted presence that helps daily life feel easier and more manageable.
4
Why choose concierge-style support instead of traditional caregiving?
Both traditional caregiving and concierge-style support help individuals remain safely and comfortably at home. The difference is in the approach.
Concierge-style support goes beyond completing daily tasks by focusing on the whole person—their routines, preferences, relationships, and goals. It emphasizes consistency, communication, flexibility, and attention to the details that help individuals and families feel supported with confidence.
5
Do you offer an ongoing Comprehensive Concierge Support plan?
Yes. Many families choose an ongoing Comprehensive Concierge Support plan that provides consistent, Relationship-Centered Support tailored to their individual needs.
Following your Complimentary Consultation, your Personalized Care & Support Plan is customized to your needs and may include regularly scheduled visits, companionship, transportation, care coordination, advocacy, family communication, respite support, and other concierge-style services.
6
Do you provide respite care for family caregivers?
Yes. Respite support gives family caregivers time to rest, attend appointments, travel, or simply recharge while knowing their loved one is receiving attentive, trusted support.
Whether you need a few hours of support or ongoing respite, every visit is provided with consistency, companionship, and respect.
7
Do you provide medical care?
No. Connie Dean Private Care provides non-medical support only.
While all services remain non-medical, with more than 20 years of Healthcare Experience provides a healthcare-informed perspective that supports thoughtful communication, care coordination, and personalized support while always remaining within a non-medical scope of practice.
8
What qualifications and credentials do you have?
Connie Dean Private Care is committed to providing professional, relationship-centered, non-medical support you can feel confident about.
With more than 20 years of Healthcare Experience, Connie is a Certified Medical Assistant, CPR & First Aid Certified, professionally insured, and background checked.
While all services remain non-medical, this healthcare experience provides valuable insight into communication, care coordination, advocacy, and supporting individuals and families while always remaining within a non-medical scope of practice.
9
Do you assist with meals?
Yes. Meal preparation and nutrition support can be provided based on personal preferences, dietary needs, and daily routines.
Support may include preparing nourishing meals and snacks, light meal planning, grocery assistance, hydration reminders, and helping maintain an organized kitchen to support comfort and well-being at home.
10
Do you help with housekeeping?
Yes. Light household support helps maintain a clean, organized, and comfortable home.
Services may include dishes, laundry, changing linens, tidying living areas, organizing spaces, and other light household tasks that support daily living.
11
Do you provide transportation?
Yes. Transportation is available for medical appointments, errands, shopping, social outings, and other scheduled activities.
Most local outings are included. For destinations beyond 10 miles, additional mileage is billed at $0.75 per mile and will always be discussed in advance.
12
How does scheduling work?
Support can be scheduled on an hourly basis with a three-hour minimum or through an ongoing Personalized Care & Support Plan.
Many clients choose a consistent schedule that provides familiarity, dependable support, and flexibility as needs change.
13
What are your rates?
Relationship-Centered Support is billed hourly, starting at $40 per hour with a 3-hour minimum visit.
Comprehensive Concierge Support is available through customized monthly
Personalized Care & Support Plans. Pricing is based on your individual needs, level of support, and the services included in your plan. Your options are reviewed during your Complimentary Consultation to create the level of support that best fits you or your loved one
14
How do billing and payments work?
Services are provided on a private-pay basis with simple, transparent billing.
Relationship-Centered Support is billed weekly for ongoing hourly services unless otherwise arranged.
Comprehensive Concierge Support is billed monthly through a customized support plan.
Convenient electronic payment options are available, and detailed invoices can be provided for long-term care insurance reimbursement.
15
Do you accept insurance?
Connie Dean Private Care is a private-pay service and does not bill insurance directly. If you have a long-term care insurance policy, detailed invoices are provided to support reimbursement according to your policy.
Additional Comprehensive Concierge Support is available for documentation, communication, and coordination related to reimbursement. Any additional advocacy or administrative services are discussed in advance and billed according to the time involved.
16
What are your hours?
Typical service hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Evening, weekend, or extended-hour support may be available depending on scheduling and individual needs. If you are looking for support outside regular hours, please reach out to discuss availability.
17
What if I'm not sure what type of support is needed?
That's more common than you might think. Many families are unsure where to begin.
During your Complimentary Consultation, we'll talk through your situation, answer your questions, and recommend a support plan that reflects your goals, preferences, and needs—with no pressure or obligation.
8
What qualifications and credentials do you have?
Connie Dean Private Care is committed to providing professional, relationship-centered, non-medical support you can feel confident about.
With more than 20 years of Healthcare Experience, Connie is a Certified Medical Assistant, CPR & First Aid Certified, professionally insured, and background checked.
While all services remain non-medical, this healthcare experience provides valuable insight into communication, care coordination, advocacy, and supporting individuals and families while always remaining within a non-medical scope of practice.